To fix setup issues with your Proxy:
* Check that your child is on.
* Check that your child is connected to Wi-Fi.
* Reboot your child.
* Reset your child to its factory settings:
1. Press and hold the Action button (behind left ear).
2. Wait until the light ring turns green (about 25 seconds).
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.